What is this Return Policy?

In keeping with the goal of making sure the user satisfaction Vastra Apparels, this return and refund Policy, together with the terms and condition, sets out Vastra Apparel’s policies and procedures in accepting product returns, once a paid product has been delivered to a customer after purchase from the website. Any return of apparel products by customer shall be directed by and subject to the terms and use set by the company under this Return Policy.

Customers are required to understand and peruse the terms of this Return Policy. If the user do not agree with any or all terms contained in this Return Policy, he/she is advised not to accept the terms and condition and make any further purchases and forthwith leave the website. The terms and conditions contained in this Return Policy shall be accepted by all users without any kind of modification and the user agree to be bound and use the website by the terms and conditions contained herein by initiating a request for purchase on the Website.

Terms of Return and Refund

If the customer is dissatisfied with the product received from vastra Apparels, or in any case if he/she has received a defected and damages product (checked and accepted by vastra Apparels after due verification according to the customer sole discretion), a customer can initiate a request for returning the product to the company and demand the return. The consumer in any case, has to initiate any such requests for a return within 30 (thirty) days span from the date of purchased of the product. While requesting for return of the product on the website, the customer will have the option to seek a refund paid by him/her during the purchase of the product. Any discount, cash back used or received by the customer during or after making the purchase will also be credited back accordingly. The customer while seeking the return request shall make sure that the product(s) being returned must comply with the terms and conditions set under this Return Policy which are, unwashed, unused, with original price tags intact, all packaging material unused and undamaged. The product to be returned should not carry sweat, stains, body odour or detergent. In any such case Vastra Apparels reserves the right to enforce and alter this Return Policy at any time without serving a prior notice to the customer.

A customer is permitted to partially or fully cancel orders prior to its dispatch from Vastra Apparels. Upon placing an order successfully on the Website and after company has handed over the product(s) to its courier Partner successfully (as listed on the Delivery Policy), the customer will receive a unique tracking number, which will allow user to track the status of the product any time they want. Before the final dispatch of the products purchased, if customer decided to cancel the purchase, the customer can do so by processing a cancellation request under the Order head. In the event of cancellation, before the dispatch of the final purchase, Vastra Apparels will initiate refunds within 7 business days from the date of cancel request.